Payment Policy

Effective Date: March 6, 2025

At Chic Citeino, we strive to provide our customers with a secure and efficient payment process. This Payment Policy outlines the payment methods accepted on our website, payment processing terms, and how we handle any issues related to payments.

1. Accepted Payment Methods

We accept the following payment methods for all purchases made on our website:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Any debit card supported by major payment processors
  • PayPal: A secure payment option allowing you to pay via your PayPal account or credit card linked to PayPal
  • Other Payment Methods: We may offer additional payment options depending on your location, such as payment via bank transfer or other third-party services. These options will be available at checkout.

2. Payment Authorization

When you place an order with Chic Citeino, your payment will be authorized through the chosen payment method. You must provide accurate and up-to-date information during checkout to ensure the transaction can be processed.

By submitting your payment information, you authorize Chic Citeino to charge the total amount for your order, including shipping fees, taxes, and any applicable discounts.

Chic Citeino reserves the right to cancel or refuse any order if the payment is not authorized, and we may request additional verification for any order that appears to be suspicious or fraudulent.

3. Payment Security

We take payment security seriously. All transactions are processed securely using SSL (Secure Socket Layer) encryption technology to protect your financial and personal information. We do not store any payment details on our website, and all payment processing is handled by trusted third-party payment gateways, such as PayPal, which follow industry-standard security practices.

4. Currency

All prices listed on the Chic Citeino website are in U.S. dollars (USD). If you are shopping from outside the United States, your payment method may be subject to currency conversion fees, which are charged by your bank or payment provider.

5. Payment Processing Time

  • Credit/Debit Cards: Payments are typically processed immediately after your order is submitted.
  • PayPal: If you choose PayPal, payments are processed once the transaction is completed on their platform.
  • Other Methods: Processing times for alternative payment methods may vary. Please follow the instructions provided at checkout for more information on the processing time.

6. Order Confirmation and Invoicing

Once your payment is successfully processed, you will receive an order confirmation email containing a receipt of your purchase, including a breakdown of the total cost. This confirmation email serves as proof of purchase and should be retained for your records.

7. Issues with Payment

If there is an issue with your payment, such as insufficient funds, declined cards, or incorrect payment details, we will notify you via email or phone. You may be required to provide updated payment information before we can process your order.

If your payment fails or there is an issue with your account, we may cancel your order or delay shipping until the payment is successfully processed. We recommend checking with your bank or payment provider if you encounter issues with payment processing.

8. Taxes

Sales tax will be applied to orders where applicable, depending on your shipping address and the tax laws of your location. Tax rates will be calculated at checkout and added to your total order amount.

9. Refunds

In the case of a return or order cancellation, refunds will be issued to the original payment method. Refunds will be processed in accordance with our Refund and Return Policy. Please note that refunds may take several business days to appear on your bank or credit card statement.

10. Contact Us

If you have any questions or concerns about payment, or if you experience any issues with your payment processing, please feel free to contact our customer support team:

  • Email: info@chicciteino.com
  • Phone: (801) 447-3505
  • Address: 1492 S La Costa Way, Via Kaysville, Utah (UT), 84037

Thank you for choosing Chic Citeino! We appreciate your business and are committed to providing a safe and secure shopping experience.