Shipping Policy
Effective Date: January 7, 2025
At Chic Citeino, we are committed to delivering your musical instruments and accessories promptly and safely. Below is our detailed shipping policy to ensure a seamless experience:
Shipping Destinations
- We ship to all 50 states in the United States and internationally to select countries.
- For international orders, customs fees, taxes, and duties are the responsibility of the customer.
Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Custom or special-order items may take additional processing time, which will be communicated during purchase.
Shipping Methods
- We partner with reliable carriers such as UPS, FedEx, and USPS for domestic and international shipping.
- Standard, expedited, and overnight shipping options are available during checkout.
Delivery Timeframes
- Domestic: 3-7 business days for standard shipping.
- International: 7-15 business days, depending on the destination and customs processing.
Shipping Costs
- Shipping charges are calculated based on weight, dimensions, destination, and selected shipping method.
- Free standard shipping is available for domestic orders over $100.
Order Tracking
- A tracking number will be emailed to you once your order has been shipped.
- Use this tracking number to monitor your package’s progress via the carrier’s website.
Lost or Damaged Items
- If your shipment is lost or damaged, please contact us within 5 business days of the delivery date.
- We will work with the carrier to resolve the issue promptly.