Shipping Policy
Effective Date: March 6, 2025
At Chic Citeino, we aim to ensure a smooth and efficient shipping process for all of our customers. This Shipping Policy provides an overview of our shipping procedures, including shipping rates, delivery times, and other important details. By placing an order with Chic Citeino, you agree to the terms outlined in this policy.
1. Shipping Locations
We currently ship to all locations within the United States and offer international shipping to select countries. If you are located outside of the U.S., please check the available shipping options at checkout to confirm that we can deliver to your area.
2. Shipping Methods and Delivery Times
We offer various shipping methods to accommodate your needs. Delivery times and rates are calculated based on your location and the shipping method you select at checkout. Shipping times are estimates and may vary depending on factors such as weather, holidays, or unforeseen delays from third-party carriers.
- Standard Shipping: Typically arrives within 5-7 business days after shipment (continental U.S.).
- Expedited Shipping: Arrives within 2-3 business days after shipment.
- Overnight Shipping: Next business day delivery for orders placed before the cutoff time (subject to availability and location).
Please note that delivery times are estimates and may be affected by factors beyond our control, such as inclement weather or delays from shipping carriers.
3. Shipping Rates
Shipping rates are calculated during the checkout process based on your order’s weight, shipping method, and destination. We offer competitive shipping rates, and any applicable discounts will be applied to your order at checkout.
4. Order Processing Time
Orders are typically processed and shipped within 1-3 business days from the time the order is placed. Please note that this processing time does not include weekends or holidays. You will receive an email with tracking information once your order has shipped.
Orders placed after 12 PM (noon) MST, on weekends, or on holidays will be processed on the next business day.
5. Free Shipping Offers
Occasionally, we may offer free shipping on specific products or during special promotions. Free shipping offers apply to standard shipping within the continental U.S. only unless otherwise specified. Free shipping may not apply to international orders or expedited shipping methods.
6. International Shipping
We offer international shipping to select countries. International shipping fees and delivery times will vary based on the destination country. Additional customs duties, taxes, and import fees may apply and are the responsibility of the customer.
Please note that customs clearance can sometimes cause delays, and Chic Citeino is not responsible for any delays caused by customs processing.
7. Shipping Restrictions
Some products may have shipping restrictions due to their size, weight, or regulatory requirements. If an item in your order cannot be shipped to your location, we will notify you as soon as possible and offer a suitable solution, such as a refund or substitution.
8. Damaged or Lost Shipments
If your order arrives damaged or you believe it has been lost during transit, please contact our customer support team immediately at info@chicciteino.com or call (801) 447-3505. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement as quickly as possible.
9. Address Accuracy
It is essential to provide an accurate shipping address when placing your order. Chic Citeino is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses. Please double-check your shipping information before submitting your order.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to update your address before the order ships, but we cannot guarantee changes once the order is processed.
10. Tracking Your Order
Once your order has shipped, you will receive an email with tracking information to monitor the status of your delivery. You can also check the status of your order by logging into your account on the Chic Citeino website.
11. Contact Us
If you have any questions or concerns about your shipping options, tracking information, or any other shipping-related issue, please don’t hesitate to contact us:
- Email: info@chicciteino.com
- Phone: (801) 447-3505
- Address: 1492 S La Costa Way, Via Kaysville, Utah (UT), 84037
Thank you for choosing Chic Citeino. We are dedicated to providing you with fast, reliable shipping and ensuring that your order arrives safely and on time.