Sales Policy
Effective Date: March 6, 2025
At Chic Citeino, we are committed to providing our customers with an exceptional shopping experience. This Sales Policy outlines the terms and conditions regarding the purchase of products on our website, including pricing, payment, and order processing. By making a purchase on our site, you agree to the terms set forth in this policy.
1. Product Availability
While we strive to ensure that our products are available and accurately listed on our website, there may be times when certain items are out of stock or discontinued. In the event that an item is unavailable after you’ve placed an order, we will notify you and provide options for either a substitute, backorder, or refund.
Chic Citeino reserves the right to modify or discontinue any product without notice.
2. Pricing
All prices listed on the website are in U.S. dollars and are subject to change without prior notice. We make every effort to display accurate prices, but errors may occur. In the event of a pricing error, we will notify you before your order is processed, and we will offer you the option to proceed with the corrected price or cancel the order.
Prices do not include applicable taxes, shipping fees, or customs duties, which will be added during checkout, depending on your location.
3. Order Processing
Once an order is placed, you will receive an order confirmation email. This email serves as acknowledgment of your order; however, it does not signify acceptance of the order. Orders are not considered final until they are processed and shipped by Chic Citeino.
We reserve the right to reject or cancel any order, including but not limited to orders where fraud is suspected, product availability issues arise, or payment is not authorized.
4. Payment Terms
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other methods as indicated on the checkout page. Full payment must be received before an order is processed and shipped.
If there is an issue with processing payment or verifying your information, we will contact you to resolve the issue. We do not store credit card details on our site; all payment transactions are processed securely via trusted third-party services.
5. Sales Taxes
Sales tax will be applied to orders based on the applicable laws in your jurisdiction. The tax amount will be calculated at checkout and added to the total order amount.
6. Shipping and Delivery
Orders will be processed and shipped according to our Shipping Policy. Shipping times and costs will be determined during checkout based on the shipping method you choose and the destination. Please note that shipping fees, taxes, and customs duties (if applicable) are not refundable, even in the event of a return or exchange.
Chic Citeino is not responsible for delays in shipping caused by third-party carriers, natural disasters, or any circumstances beyond our control.
7. Order Cancellations
You may request to cancel your order before it has been shipped. Once an order is processed and shipped, we are unable to cancel or modify it. If you wish to cancel, please contact us as soon as possible at info@chicciteino.com or by phone at (801) 447-3505. We will do our best to accommodate your request.
8. Promotional Offers and Discounts
From time to time, Chic Citeino may offer promotions, discounts, or special offers. These offers are subject to change, and each promotion may have its own terms and conditions. Only one promotion or discount may be applied per order, unless otherwise stated.
Discounts or promotions cannot be applied retroactively to previous orders, and they cannot be combined unless specifically indicated in the terms of the promotion.
9. Product Returns and Refunds
Please refer to our Refund and Return Policy for detailed information regarding returns and refunds. Returns are accepted within 30 days of receiving your order, provided that the product is in new, unused condition. All returns must be approved, and refunds will be issued according to our policy.
10. Customer Support
If you have any questions regarding your order, products, or need assistance with any aspect of your purchase, our customer service team is here to help. Please contact us via:
- Email: info@chicciteino.com
- Phone: (801) 447-3505
- Address: 1492 S La Costa Way, Via Kaysville, Utah (UT), 84037
We are committed to ensuring that your shopping experience with Chic Citeino is seamless and enjoyable.
Thank you for shopping with Chic Citeino. We appreciate your business and look forward to serving you again!